ISO 10002: Customer Satisfaction Management System
ISO 10002:2018 Customer Satisfaction Management System Standard is a standard that provides information on how organisations should investigate customer complaints and how they can reduce complaints. Thanks to this standard, our company identifies, manages, understands and resolves customer complaints. The main goal is to eliminate customer complaints. The ISO 10002:2018 Customer Satisfaction Management System Standard specifies the basic requirements necessary for handling customer complaints in a careful and objective manner. This standard covers the complaint management control processes that will eliminate customer dissatisfaction in our business.
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CE Declaration of Conformity
The CE Declaration of Conformity shows that our products fully comply with the European Union’s safety, health, and environmental protection requirements. Our devices are tested according to applicable directives, and all technical documentation has been completed. This certificate ensures that our products can circulate freely within the European market.
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ISO 9001:2015 Quality Management System Certificate
Our company manages all production and service processes in accordance with ISO 9001:2015 standards. This certificate serves as official proof of our quality approach centered on customer satisfaction. By applying continuous improvement, risk-based thinking, data-driven decision-making, and process management principles, we meet international quality expectations. This certification enhances the corporate competence and reliability of our organization.
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SO 14001:2015 Environmental Management System Certificate
This certificate documents our environmentally conscious production approach in accordance with the ISO 14001:2015 international standard. It forms the core of our sustainability strategy by focusing on waste management, energy efficiency, reduction of environmental risks, and responsible use of natural resources. It demonstrates our commitment to minimizing and improving our environmental impact.
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ISO 45001:2018 Occupational Health and Safety Management System
Our company's Occupational Health and Safety (OHS) policy establishes criteria for its objectives, planning, implementation, operation, monitoring, and review. Key elements include leadership commitment, employee participation, hazard identification and risk assessment, legal and regulatory compliance, emergency planning, incident investigation, and continuous improvement. ISO 45001 uses the Plan-Do-Check-Act methodology to systematically manage health and safety risks. It is applicable to organisations of all sizes and can be integrated with other ISO management system standards.
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Customer Happiness
We make our productions with a focus on customer satisfaction without sacrificing quality.
Best Product Quality
In line with our quality product and service principle, we always use the best quality in our productions.
Best Service
With a focus on customer satisfaction, we are constantly renewing ourselves in order to always provide the best service.
Most Affordable Cost
We carry out our productions with both high quality and reasonable cost without sacrificing quality..